The concepts of emotional intelligence and soft skills in the workplace have been around for a long time, but the challenges of the COVID-19 pandemic brought them to the forefront. Studies have shown that the companies that have fared best during this difficult time were those whose leaders have shown concern for employees, quickly adapted to online work and actively invited new ideas from their teams.
As electric cooperatives assess how they’ve managed the pandemic, how will the lessons they’ve learned inform business practices going forward? Hear from NRECA’s Tracey Steiner and Charlie Dunn, CEO of Farmers Electric Cooperative in Greenfield, Iowa.
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